Terms of Service

Version 2.0. Effective October 10, 2026

These Terms of Service (“Terms”) are an agreement between you and Hare Ramen Ltd, a company registered in England and Wales under number 12795439, registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (“Hare Ramen”, “we”, “us”, “our”). They apply to our mobile games, including Merge Ballad, Merge Chefs and Demokratia (the “Games”), our website hareramen.com and related services (together, the “Services”).

By tapping “Agree and Continue” in a Game, or by otherwise using the Services, you accept these Terms. Please also read our Privacy Policy, which explains how we use personal data. If you do not accept these Terms, please do not use the Services.

Nothing in these Terms affects your statutory rights as a consumer.

1. Who can use the Services

• Our Games are intended for adults and carry an adult age rating in the app stores. You must be at least 18 years old to use the Services, and by accepting these Terms you confirm that you are.
• If we learn that a player is under 18, we may close the account and delete the related personal data.
• You may use the Services only for your own personal, non-commercial entertainment.

2. Your account

• Your game progress is linked to your device or to the platform account you sign in with (for example Apple Game Center, Google Play Games or Facebook). Their own terms also apply.
• Keep your account details secure and tell us at support@hareramen.com if you think someone else is using your account.
• Please use one account per platform and do not sell, transfer or share your account.
• Your nickname and profile picture may be visible to other players.

3. Your licence to use the Games

We give you a personal, non-exclusive, non-transferable, revocable licence to download and play the Games on devices you own or control, in line with these Terms and the rules of the app store you got them from. The Games and all their content (code, art, characters, music, text and trade marks) belong to us or our licensors; you do not acquire any ownership in them.

You must not:

• copy, modify, distribute, sell or publicly perform the Games or their content;
• decompile, reverse engineer or attempt to obtain the source code, except where the law expressly allows it;
• cheat, use bots, exploits or unauthorised third-party software, or manipulate game data or communications with our servers;
• interfere with or disrupt the Services, our servers or networks;
• harvest data about other players;
• use the Services in any unlawful way or in a way that harms other players or us.

4. Virtual items and purchases

• What you buy. The Games may offer in-game currency and items (“Virtual Items”). Virtual Items are a licence to use digital content within the Games. They have no monetary value, cannot be exchanged for real money and cannot be transferred or sold outside the Game.
• Prices and payment. Prices are shown in the Game before you buy and include any applicable taxes. Payments are processed by Apple or Google under their terms; we do not receive your payment card details.
• Immediate delivery and the right to cancel. When you buy a Virtual Item, you ask us to deliver it to your account straight away and acknowledge that, once it has been delivered, you lose your statutory 14-day right to cancel the purchase.
• Refunds. Refund requests for in-app purchases are handled by Apple and Google under their refund policies. This does not affect your legal rights: if a Virtual Item is faulty, not as described or not delivered, contact us and we will fix it, re-deliver it or support your refund request, as the law requires.
• Random rewards. If a Game offers items with random contents (for example chests), we show the odds of receiving each type of item before you buy.
• Lost items. If Virtual Items disappear from your account because of an error on our side, we will restore them. We are not responsible for losses caused by your breach of these Terms or by someone who used your account because you did not keep it secure.
• Changes. We may change the Virtual Items on offer, their prices and how they work in the Game, for example to keep the Game balanced. We will not reduce the value of Virtual Items you have already paid for without a valid reason, such as fixing an error.

5. Player content and conduct

Where a Game lets you create a nickname or share content (“Player Content”), you must not post anything that is unlawful, abusive, harassing, hateful, sexually explicit, infringes someone else’s rights, contains personal information of others, or is spam or advertising. You remain responsible for your Player Content and give us a free, worldwide licence to host and display it within the Services. We may remove Player Content that breaks these Terms. You can report content or behaviour to support@hareramen.com.

6. Changes to the Services and these Terms

• The Games are live services. We update them to add content, fix bugs and improve them, and you may need to install updates to keep playing.
• We may change these Terms, for example because of new features or legal requirements. For significant changes we will tell you in the Game or on the website at least 30 days in advance. If you do not agree, you can stop using the Services before the change takes effect.

7. Suspension, termination and closing a Game

• You can stop using the Services at any time and ask us to delete your account (see the Privacy Policy).
• We may suspend or close your account if you seriously or repeatedly break these Terms, cheat, commit fraud or put other players or the Services at risk. Where reasonable, we will warn you first and explain why. If we close your account for these reasons, you lose access to your Virtual Items.
• We may stop offering a Game. If we do, we will give you at least 30 days’ notice in the Game where possible, stop selling Virtual Items, and give refunds where required by law.

8. Third-party services and ads

The Games may show ads from our partners and contain links to third-party services. We are not responsible for third-party content or services, which are covered by their own terms. How ads use personal data, and your choices, are explained in the Privacy Policy.

9. Our responsibility to you

• We provide the Services with reasonable care and skill. We cannot promise that they will always be available, uninterrupted or error-free, but we will work to fix problems.
• If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure. We are not responsible for loss that was not foreseeable, for business losses, or for events outside our reasonable control.
• If digital content we supply damages a device or other digital content that belongs to you because we did not use reasonable care and skill, we will repair the damage or pay you compensation.
• Except for the items below, our total liability to you is limited to the greater of the amount you paid us in the 12 months before the claim and £100.
• Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law, including your rights under the Consumer Rights Act 2015.

10. Your responsibility

You are responsible for losses we suffer as a result of your breach of these Terms, for example the cost of dealing with cheating, fraud or unlawful Player Content, to the extent permitted by law.

11. Apple App Store

If you downloaded a Game from the Apple App Store, these Terms are between you and Hare Ramen only, not Apple, and Hare Ramen alone is responsible for the Game and its content. Apple has no obligation to provide maintenance or support for the Game. If the Game fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the Game (if any); to the extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for any claims relating to the Game, including product liability, legal or regulatory compliance, consumer protection or intellectual property claims; Hare Ramen is responsible for investigating and resolving such claims. You confirm that you are not located in a country subject to a US Government embargo and are not on any US Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

12. Complaints and disputes

• If you have a problem, please contact support@hareramen.com first; most issues can be solved quickly.
• These Terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring a claim there.
• If you live in the European Union or elsewhere outside the UK, you keep the protection of the mandatory consumer laws of your country and may bring a claim in its courts.

13. General

• If any part of these Terms is found invalid, the rest remains in force.
• If we do not enforce a right straight away, we can still enforce it later.
• We may transfer our rights and obligations under these Terms to another company, for example if a Game is sold; your rights will not be reduced as a result. You may not transfer your rights without our consent.
• Except for Apple as described in section 11, no other person has any rights under these Terms.
• These Terms are written in English and may be translated. If versions differ, the English version prevails.

14. Contact

Hare Ramen Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Support: support@hareramen.com · Privacy: privacy@hareramen.com